What Our Families Are Saying
This was my first experience (direct experience) with this process. So while I don’t know how other firms function, it would be hard for me to believe they could do better than RN! Bob did a great job making sure at all times that we were comfortable with every aspect of the process.
Very professional staff. Funerals are never easy. Reinbold-Novak lead us through a difficult time. Highly recommend. The firm’s kindness and professionalism was outstanding. Burying our parents on the same day was not easy. Reinbold-Novak made it a bit easier. We want to personally thank Greg and Doug. Greg was extremely patient with us. Doug was kind, patient and understanding.
They were prompt, courteous, very professional, attentive to the smallest of details. Very considerate and very accommodating. Highly recommend. Greg was wonderful to work with. They were very respectful of the families wishes and wants and did their best to accommodate that. It was comforting to know that we could trust them and didn’t have to worry about that aspect. Greg was professional, thoughtful and put the family’s needs first and foremost.
There was nothing to improve on. Everything was as perfect as could be considering having a funeral during a virus pandemic. Doug surprised us at every turn with appropriate signs, pictures and music playing in the background. My husband would have loved it, and he probably did! Doug – he went over and above to accommodate some of our unusual requests to honor my late husband. He was wonderful!
Extremely pleased, satisfied with the entire process. Very professional, caring, guided me through a process that was new to me. Everyone was outstanding.
Every person involved did excellent job. We were very impressed with the entire experience.
Doug was very helpful and made me feel at ease.
Robert Durdin what a nice, pleasant and caring man. Such empathy – very helpful in all matters. Everything was done so well.
Very satisfied with level of service, flexibility, and genuine caring attitude of all of the staff. Everyone was so accommodating through the entire process. This made a difficult time for our family much easier.
We feel the staff went out of their way for our family. Staff was always available, was very personable. There was no pressure to buy any extras – we were explained items in detail. We liked working with Bob a lot! He was very informative, experienced, things couldn’t have gone smoother for us.
Everything was perfect.
They were all very helpful and friendly. All was very professional. Doug Reinbold was very respectful for our wishes, very helpful, courteous, treated us like a member of his family.
During this difficult time everything was taken care of for us without worry and no details left behind. Doug Reinbold was very professional with a very touching and sincere care that was wonderful. He attended to every need before it was needed.
The personal care and advice from Mike was very much appreciated. Mike Reinbold gets an A+++
My mom looked amazing! Great job! Staff very friendly and willing to work with family. Their compassion, willing to do anything for our family (brought flowers to our house the next day). Everyone we worked with were amazing!
It was a wonderful experience by qualified and compassionate staff. Respectful and service oriented.
Greg did a great job with the family, ceremony, and everything that was needed, if we called, he addressed concerns right away. We have had several family members funeral services done here and is why we keep coming back. Greg and his brother who picked up our mother from facility she was at were both professional and did a wonderful job.
My husband (the deceased) was a pitcher for the Sheboygan A’s baseball team for 16 years and was inducted into the “Hall of Fame” in 2004. The day of the funeral was Hall of Fame Day at the ballpark. Fred so much wanted to be there that day. Some one arranged with funeral director Bob Durdin to drive the hearse to the ballpark and around the diamond after Mass to the cemetery. I realize this was very unusual and special request but it was Greatly Appreciated!
Reinbold-Novak are true professionals when you need it the most. They were perfect – change nothing.
Everything was perfect. Doug Reinbold did a Super job.
All staff were knowledgeable, professional and understanding during this difficult time.
Greg and his team were phenomenal! Greg was very kind, patient, thoughtful, and helpful. He worked collaboratively with the minister and cemetery. I would definitely recommend him/them to others. They were so kind and sensitive. They took time to answer all our questions and were very supportive. Greg was absolutely wonderful.
Good first impression of staff and facility. Could not have asked for a more kind and professional staff. Excellent to work with.
I was once again very impressed and thankful for the amazing help and support that I received from everyone at Reinbold-Novak. They all go out of their way to help and comfort you during a very difficult time. Every part of my experience in regard to my Mom’s funeral and working with all of the staff at Reinbold were amazing and very meaningful. I think if I had to choose one most meaningful aspect, it would be how quickly Reinbold-Novak, specifically Doug Reinbold, came to Appleton from Sheboygan to get Mom after she passed early in the morning. Doug Reinbold was the amazing funeral director who took care of every detail and helped me every step of the way. All of the staff at Reinbold who are all so kind and helpful. They treat you like family.
Cannot say enough of how appreciative we are of how Doug interacted with all family members and how well everything was done. Doug Reinbold was especially compassionate, calming effect on all, very professional in a very kind and understanding manner.
100% Amazing. The staff is incredible. So pleased with their compassion. Doug Reinbold was a pleasure to work with. So kind and caring.
Greg Reinbold was wonderful to work with. We were always treated respectfully, promptly and with dignity. His willingness and ability to work with us throughout the entire process was greatly appreciated. We were never rushed and Greg was always willing to answer any questions or fulfill any requests.
This was my first experience being responsible for arrangements and I had to do it with no family help. Everyone was wonderful and helped me thru the process from the hour after my dad died to the hour I picked up his ashes. I can’t thank them enough! When I walked with my dad’s body out of the hospice center to the car that would transport him to the funeral home – the driver told me twice he would take good care of him. It made me feel so much better leaving him. All were wonderful.
Impressed by the wonderful attention shown to every aspect of process – treated kindly and respectfully.
Organized – Professional – Compassionate – Accommodating
I didn’t feel like just another customer – I was treated like family. Everyone from funeral director to assistants at church kindly and patiently led us through visitation, service and burial.
Bob Durdin very caring and very professional.